【场景】RPA-客诉日报自动化流程

1.流程描述

为及时解决客户投诉的品质问题并促进品质改善,每天需要从A系统中导出产品质量和车辆性能有关的客诉记录,从B系统中导出技术报告审核明细,分别进行处理后向品情组人员收集与每条客诉关联的TR申请信息,并通知给TCS、制造和研发等与品质提升相关的岗位。

2.流程痛点

1.每次下载处理数据时长(1小时/天)

2.涉及人员多,约200多人。

3.流程图

【场景】RPA-客诉日报自动化流程

4.项目收益

1.节约300小时/月   2.效率提升400%

3.自动化程度80%     4.准确率100%

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作者:RPA学习天地,如若转载,请注明出处:https://www.rpa-learning.com/rpa-learning/8221

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